Terms of Trading
When requesting a quote or placing an order with Team Spirit Sports, all customers agree to be bound by the following Terms of Trading;
Quotation Validity & Pricing
Team Spirit Sports quotations are valid for 30 days only. Customers are required to request a new quotation if 30 days have elapsed. All prices will be $AUD Australian Dollars and will include GST (10%). International inquiries can request $USD United States Dollars prices.
Payment Terms
A 50% deposit is required to activate the order for all customers. An order will remain on hold until the deposit is received. Full payment is required prior to the finish date so there is no delay with dispatch.
Some credit approved customers whose orders that are dispatched without full payment, are required to make full payment within 7 days of receipt of the goods. Ownership title of the goods will remain with Team Spirit Sports until the account has been paid in full. All overdue accounts will incur a 2.5% Service Fee a month. Payments are to be made to Team Spirit Sports and can be made by cash, cheque, money order or direct deposit (preferred). Credit card payments are also accepted with a 2% surcharge.
If payment by cheque is dishonoured, the bank fee plus a $20 administration fee will be applied to the customer.
Minimum Orders & Production Time
a) Single garment samples – minimum order is 500 pieces and requires 6 weeks production time.
b) Custom made orders – minimum order is 15 pieces and requires 6 weeks production time. eg jerseys, shorts & socks
c) Embroidery, Screen Printing, Thermo-film on stock garments – minimum order is 10 pieces and requires 3 weeks production time.
Due to the minimum order restrictions, we strongly suggest customers to order a small surplus stock to cover any urgent need for a few extras in the future.
The start date for the quoted production time begins on the day when the deposit is received and all order details and proofs have been approved. It is possible to process orders less than the minimum orders, however surcharges apply.
Team Spirit Sports will endeavor to make every effort to manufacture your order within the quoted production time, however can not be held responsible for delays caused outside our control.
Shipping of Goods
Team Spirit Sports use only reputable courier services eg Fastway, TNT, Australia Post and will always be able to trace your delivery with a consignment number. The shipping cost will be advised on the quotation. The risk of the products will pass onto the customer on pick up by the courier service.
Team Spirit Sports will not be held responsible for goods lost or damaged whilst in transit.
Personal Information
Team Spirit Sports is committed to protecting your personal information (under the Privacy Act) and will not pass on any details to third parties unless required to by law. Team Spirit Sports will request your name, contact details, email address and delivery address for normal uses such as responding to inquiries, dispatching orders and promotional campaigns. All reasonable steps are taken to protect the security of the personal information. Team Spirit Sports will remove your details from our database on your request.
Designs, Colours & Artwork
Team Spirit Sports has an extensive approval process, designed to prevent errors in production.
A computer generated proof of your garment design with sublimation, embroidery, screen print or thermo-film application will be supplied for approval prior to production.
The colours on your monitor may not be a true representation of the actual garments colour.
Colour swatches and charts are available on request and are to be returned within 2 weeks.
It is the responsibility for the customer to check the proof carefully and ensure design, colour matching, logo placement and size, spelling etc are all correct. Team Spirit Sports does not accept responsibility for errors if a customer has checked and approved the proof. Please ensure you respond to emailed proofs promptly to prevent delays to the production time.
It is the customer’s responsibility to gain authority for Team Spirit Sports to replicate designs or apply logos to garments that are not in breach of copyright, trademark or licensing infringements.
Branding
Team Spirit Sports reserve the right to brand all custom made garments with the Team Spirit Sports logo.
Sizing
The size charts are a reference to Team Spirit Sports sizing and are to be used as a guideline only. Size kits are available on request and are to be returned within 2 weeks. If a size kit is not returned, the customer will be invoiced at full price. If a size kit is not requested, Team Spirit Sports does not accept responsibility for incorrect sizing.
Sample Kits
Samples of our products are available on request and are an ideal way of checking our excellence in quality. Samples must be returned within 2 weeks at the customer’s expense, otherwise the customer will be invoiced at full price.
Cancellations
All orders are to be received in writing via email, once the order has been received and processed, cancellations and changes can not be accepted.
Team Spirit Sports Quality Guarantee
Team Spirit Sports reputation has been built on excellence in quality, so we take our guarantee very seriously.
Team Spirit Sports will repair, replace or refund any garment deemed faulty, if a claim is made within 30 days from receipt of the goods.
The faulty garment must be sent back for a thorough inspection. On receipt of the garment a Team Spirit Sports representative will call and discuss the appropriate path to ensure you are satisfied with the response.
Please note the care instructions on the back of the labels on all garments. If the care instructions are not adhered to, the Team Spirit Sports guarantee will be void.
Thank you for taking the time to read our Terms and Conditions, we hope the ordering process with Team Spirit Sports is simple and stress free.